Course Curriculum
IT Support Specialist Training Curriculum
5 courses
48 continuing education units (CEUs)
Estimated completion time:
Fast track = 3 months
Average time = 9 months
Main Subjects
Starting Your Program
In this course, you’ll develop the necessary skills to ensure your success in the program. You’ll learn how you can improve your study skills, so you’re able to use a number of tools that will help you to be successful.
By the end of this course, you’ll be able to do the following:
Identify skills needed to be a confident and independent online learner.
Workplace Skills for IT Support Specialists
Computing Hardware, Networking and Mobile Devices
Operating Systems and Computer Security
Network Protocols and Internetworking
Note: We reserve the right to change program content and materials when it becomes necessary.
Career Diploma
4 - 8 months
If you love working with computers and want to start a career in IT, our online IT Support Specialist Career Diploma can help you prepare to take the next steps toward the job you want today. Through flexible online classes that cover information technology skills ranging from customer support to networking and security, you can build the knowledge to qualify for an entry-level IT job on your schedule, from home.
In our IT Support Specialist Diploma, you'll build the fundamental skills and knowledge that can help you prepare to qualify for a career as a computer support or IT support specialist. Your online IT courses include:
Workplace Skills for IT Support Specialists
Computing Hardware, Networking and Mobile Devices
Operating Systems and Computer Security
Network Protocols and Internetworking
What you will learn
How to solve basic computer problems and define the differences between a virus, worm, and a Trojan horse, and identify the types of threats against a computer system.
How to identify various operating systems along with their characteristics, features, discuss the processes required to install hardware and software using Windows® and Mac® operating systems.
How to identify the tools and test equipment associated with IT support activities, know how hardware and software work together in the operation of a PC, and outline the process for assembling a personal computer.
How to recognize a failed power supply and how to replace it, as well as describe a multimeter and its functions.
Our Proven
Learning Model
Empowering students to reach their professional goals
Flexible
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Start anytime
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No exam due dates
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Self-paced
Connected
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24/7 access to online resources
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Online student community
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Student Portal Help Center
Accessible
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Digital study guides
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Self-check quizzes
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Simulations and videos
Supportive
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Expert faculty
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Dedicated student services
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Robust learning resources