Course Curriculum
Guest Service Agent Curriculum
9 courses
23 exams
39.6 Continuing Education Units (CEUs)
Estimated completion time:
Fast track = 4 months
Average time = 6 months
Main Subjects
Introduction to Guest Services
In this course, you’ll develop the necessary skills to ensure your success in the program. You’ll learn how you can improve your study skills so you’re able to use a number of tools that will help you to be successful.
By the end of this course, you'll be able to:
Identify skills needed to be a confident and independent online learner
Describe how guest services relates to the hospitality industry
Describe the qualities necessary to work in a hotel with a culture of service
You and Your Actions
The Hotel Industry
Hotel Technology and Equipment
Hospitality Accounting and Reporting
Guest Service Agent Responsibilities
Health and Safety
Introduction to Hospitality Food and Beverage
Hospitality Leadership and Supervision
Hospitality Human Resources
Hotel Alternatives
The Guest Experience
Note: We reserve the right to change program content and materials when it becomes necessary.
Career Diploma
6 months
If you have sharp customer-service skills and want to take the first steps toward a rewarding career in the hospitality industry, our Guest Service Agent Career Diploma can help you prepare for the job you want! Through flexible, online courses, you'll learn how to become a successful guest service agent or concierge on your schedule, from home.
Can prepare students for entry-level jobs in the hotel and hospitality industry in roles like guest service agent, front desk representative, and hotel concierge.
Guest service agent training covers the fundamentals of working in the industry from hospitality accounting to essential leadership skills.
Our online programs are flexible enough for you to finish them at a pace that works for you, based on how much time you can dedicate to your coursework each week.
In our Guest Service Agent Training, you'll build the basic skills and knowledge needed to start a successful career in the hotel and hospitality industry. Your online classes include:
Hotel Technology and Equipment
Guest Service Agent Responsibilities
Hospitality Leadership and Supervision
The Guest Experience
What you will learn
How to use equipment common to the hotel and hospitality industries including how to create spreadsheets and documents and troubleshoot technology available for guest use.
How to perform front desk and office procedures associated with hotel and hospitality operations.
How to apply basic bookkeeping skills and financial processes common to front desk hotel work.
How to work with guests and clients, including effectively resolving issues and complaints.
Our Proven
Learning Model
Empowering students to reach their professional goals
Flexible
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Start anytime
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No exam due dates
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Self-paced
Connected
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24/7 access to online resources
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Online student community
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Student Portal Help Center
Accessible
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Digital study guides
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Self-check quizzes
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Simulations and videos
Supportive
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Expert faculty
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Dedicated student services
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Robust learning resources